Returns & Exchanges

At Air Plant Design Studio, we want you to be completely satisfied with your botanical additions, which is why we offer a 30-day guarantee on all plants and home decor items. If your air plants do not arrive in peak condition or your accessories don't meet your expectations, we are committed to making it right.

1

Initiate Your Request

Contact our support team within 30 days of delivery with your order number and a brief explanation of the issue.

2

Provide Photos

For live plant concerns, please include clear photos of the plants so our greenhouse experts can assess their health and provide guidance or approval for a replacement.

3

Pack with Care

If returning hard goods or accessories, ensure items are securely placed in their original packaging to prevent damage during the return transit.

4

Receive Refund or Replacement

Once your request is processed, we will issue a full refund to your original payment method or ship out your fresh replacement plants immediately.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing